Onboard Software

Miami,  FL 
United States
  • Booth: 515

OnboarD Software, a software provider to the global cruise market for over 20 years is the market leader in Hotel Maintenance & Guest Engagement solutions with 100+ ship installations and supporting more than 10,000 staff & crew world-wide.

Our flagship product IssuTrax is a suite of web & mobile tools used to manage, track & respond to guest activities, and maintain shipboard assets via a workflow automation tool. Empower your onboard staff with the tools and framework to provide the highest level of service in the industry when addressing guest related matters. IssuTrax lets you analyze fleet-wide data in a centralized system and gives management a clear real-time picture of the top guest issues onboard each vessel and across the fleet. With IssuTrax you can be assured that you are providing your guests with world-class service.

OnboarD is a subsidiary of MariApps Marine Solutions, a member of the Schulte Group, a 140-year-old family-owned ship owner/manager with a global network of over 30 offices in major shipping locations. Together with our sister company Resco we have 900+ professionals working to offer a comprehensive range of maritime & cruise solutions.

Brands: IssuTrax - Hotel Maintenance & Guest Engagement, Inspector audits/inspections, Butler housekeeping, Open API, Guest History, Line Buster, Data Warehouse, IVR (PBX), CyberCafe@Sea iCafe Captive Portal


  • IssuTrax - Hotel Maintenance & Guest Engagement
    IssuTrax is a suite of web & mobile tools used to manage, track & respond to guest activities, and maintain shipboard assets via a workflow automation tool. It also includes a shoreside data warehouse for fleet management, replication, & reporting....

  • One of the primary functions of IssuTrax is to create work orders for the management of maintenance tasks, guest requests/complaints, safety/environmental issues, dry dock work, and more in a centralized shipboard system. Business rules and system configuration are used to define the multi-step workflows for each type of issue, insuring that the appropriate department or user is assigned to a task from start to end. 

    IssuTra also integrates to 3rd party products such as PMS, PBX, CRM, and ERP inventory systems. We offer a suite of mobile solutions for housekeeping, guest services, technical departments, and for conducting audits & inspections. The HQ Data Warehouse system is used shoreside for setup, configuration, and management. It also stores the fleet transactional data into a single database for review, analysis, and reporting. Our HQ Dashboard provides management with fleet performance data points, metrics, KPI’s and ship to ship comparisons.  We can also export data to a customer’s BI tool for internal customization of reports & metrics.