One of the primary functions of IssuTrax is to create work orders for the management of maintenance tasks, guest requests/complaints, safety/environmental issues, dry dock work, and more in a centralized shipboard system. Business rules and system configuration are used to define the multi-step workflows for each type of issue, insuring that the appropriate department or user is assigned to a task from start to end.
IssuTra also integrates to 3rd party products such as PMS, PBX, CRM, and ERP inventory systems. We offer a suite of mobile solutions for housekeeping, guest services, technical departments, and for conducting audits & inspections. The HQ Data Warehouse system is used shoreside for setup, configuration, and management. It also stores the fleet transactional data into a single database for review, analysis, and reporting. Our HQ Dashboard provides management with fleet performance data points, metrics, KPI’s and ship to ship comparisons. We can also export data to a customer’s BI tool for internal customization of reports & metrics.