iTravel Cruise, your one-stop shop to manage every phase of the booking process which enables consultative selling through its innovative sales platform for Call Center and Travel Agents, designed to enhance customer experience and improve sales conversion.
iTravel Cruise Overview
iTravel is a fully web-based, customer-centric cruise booking engine . It integrates the entire product suite for the vacation travel market in all its forms including individual travel, packages, group travel besides FIT cruise products. The solution has customer centricity at its core. At the centre of its universe is a flexible customer profile module. With a state-of-the art rule engine that allows cruise lines to set policies based on customer and business context, iTravel comes with a powerful selling layer which allows call centre agents and travel agents to be consultative sellers.
The Cruise Booking Engine can be interfaced with external systems, such as GDS, accounting and financial packages, customer relationship management systems, and yield management systems. XML API provides for integration as a cruise booking engine into existing web-based shopping front ends. It has a wide range of customer and technology driven features and functionalities designed to simplify the end-to-end management of multi-travel resource bookings.
Features:
Enables a cruise company to personalize its engagement across the trip lifecycle.
- Multiple Business Model Support
iTravel supports multiple business models, from selling with or without value addition a range of products from FIT products to different shades of packages such as Tailor Made packages, Escorted Tours, Dynamic Vacation experiences etc.
- Business & Customer Context Driven
Enables policy execution based on business and customer context.
- Flexible Selling Platform
iTravel comes with a sophisticated selling platform that can sell from both internal and external pools of inventory.
- Unconstrained Access to Digital Content
Enable your enterprise to efficiently connect product sources through the Aggregation Engine.
- Advanced Search Techniques
New strategies like Scoping & Prioritization Rules improve search relevance and yield while reducing search response times.
- Dynamic Inventory and Pricing Management
Ensure synchronization between demand and supply through advanced, interactive digital dashboards that provide real-time response and instant updates.
- High Productivity Set-up Apps
iTravel comes with several productivity tools ranging from mainly Intelli-boards (which provide the ability to see decision drivers and make changes to operations from one screen) to excel uploads for products, contracts etc., which significantly reduce set-up time.
Dynamically define contexts and actions on occurrence of the context.
iTravel Onboard, a fully web-based Ship Management System for on-board property, guest and personnel management, reflects this industry’s evolution. Designed as a tightly coupled series of modules that integrates closely with CRM, Loyalty and Cruise Booking Engine. iTravel Onboard Ship Management System provides a scalable functionality that meets the demands of a cruise line to maximize its clients' satisfaction & revenue. The Ship Management System provides immediate access to real-time data across the whole fleet, allowing effective product planning and marketing decision support. It provides for a secure vessel operating environment and tools, to ensure that the quality of the passengers' onboard experience is best in class.
Features
Versatile Ship Management System
Fully integrated with Cruise Booking Engine and CRM systems, iTravel Onboard’s PMS system is built specifically for the cruise industry to deliver personalized guest experiences and relies on automation to boost operational efficiency
One click Check-in
Fast Check-in for passengers on an online or offline mode using a variety of devices like laptops, mobile or tablets to avoid queues and improve guest satisfaction.
Crew Apps
iTravel Onboard covers the entire spectrum of on-board activities and operations dealing with Souls on-board. Designed using a ‘Mobile First Approach’, the solutions are tablet & mobile based and enable the crew to adapt to the needs of the guests onboard and render exceptional services, while optimizing critical operational processes.
Activities & Shore Excursions
iTravel Onboard’s Shorex capabilities allows for easy tracking, managing and booking shore excursions, events, and services on-board to increase revenue per passenger
Point of Sale (PoS)
Supporting a cash-free environment on-board, iTravel Onboard's point-of-sale systems can be installed at food & beverage, retail, medical and spa outlets to enable sales through RFID devices, on-board key cards or credit cards.
Crew Management
iTravel Onboard’s Crew management module enables simplified crew scheduling including comprehensive recruitment procedures and storage of employment records, crew safety & operational certification tracking.