AirVote

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Airports use AirVote QR Smileys™ to receive feedback from their passengers and visitors at all kinds of airport locations, even from inside a restroom stall!

Real-time, anonymous, and private, it helps airport teams flag issues, fine-tune schedules, and train staff.

Each response is associated with the exact location of a QR smiley: if there is an issue, the teams don't have to guess where to go to fix it.

We keep costs in check by using simple displays without any electronics: a QR Smiley™ is just a QR code wrapped into a colorful smiley. Airports place them in literally hundreds of locations.

The feedback ranges from a single smiley scan to tapping on a standard problem option to typing a comment, taking a picture, or sending an audio message.

The customers have an option to identify themselves if they want someone to get back to them.

AirVote gathers customer feedback by gently pulling an unhappy passenger into the conversation about the details of an issue – be it a long wait at check-in or a dirty restroom stall. The privacy of the user's own device and anonymous format help get honest in-the-moment feedback.

AirVote QR Smileys™ can be enabled as a service log. Placed in restrooms, service areas, and locations regularly checked by the airport security, they serve as a checkpoint for the staff to log their service or security checking activities.

Brands: AirVote QR Smileys™ AirVote Service Log

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 Press Releases

• Real-time feedback of airport customers: now mapped to the terminal. (Jul 14, 2023)

  Real-time feedback of airport customers: now mapped to the terminal.

  Corpus Christi, Texas

  AirVote’s powerful reporting shows real-time feedback from airport customers at various locations throughout the terminal. The reports are designed to be run on demand even while presenting to a room full of airport executives. Automatically generated charts answer common business questions and are ready for drilling into the data, by time, location, or problem category.

  Our new reporting enhancement takes it to the next level: the response metrics can now be displayed on your airport’s terminal map. It is useful for goal-setting and regular reporting by visualizing trends that may not be apparent from the charts.

  

  The AirVote Open API framework also makes it possible to integrate passenger feedback with the GIS and facility systems used by the airport.

  That’s what makes AirVote unique for airports large or small: It is not just a system, but a business solution for real-time feedback of the airport customers.

  To learn more, please visit https://air.vote/airports or our local Corpus Christi International Airport use case: https://air-vote.com/en/blog/case-study-corpus-cristi-international-airport/

  About AirVote

  Founded in 2019, AirVote® (https://air-vote.com) is a location-specific real-time contactless customer feedback platform. Customers provide instant service feedback by scanning QR Smileys™ with their smartphones. All feedback is associated with its precise location for quick action and accurate analytics. The system's simplicity, reasonable implementation costs, and contactless format made AirVote attractive for clients in various industries and settings.

  Additional Resources

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  Kind regards,

  Angelique Denneman

  VP of Customer Success, AirVote®

  425-314-3334

  

  https://air-vote.com

  About me on LinkedIn

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