AirVote

Corpus Christi,  TX 
United States
https://www.air-vote.com/en/
  • Booth: 1326

Airports use AirVote QR Smileys™ to receive feedback from their passengers and visitors at all kinds of airport locations, even from inside a restroom stall!

Real-time, anonymous, and private, it helps airport teams flag issues, fine-tune schedules, and train staff.

Each response is associated with the exact location of a QR smiley: if there is an issue, the teams don't have to guess where to go to fix it.

We keep costs in check by using simple displays without any electronics: a QR Smiley™ is just a QR code wrapped into a colorful smiley. Airports place them in literally hundreds of locations.

The feedback ranges from a single smiley scan to tapping on a standard problem option to typing a comment, taking a picture, or sending an audio message.

The customers have an option to identify themselves if they want someone to get back to them.

AirVote gathers customer feedback by gently pulling an unhappy passenger into the conversation about the details of an issue – be it a long wait at check-in or a dirty restroom stall. The privacy of the user's own device and anonymous format help get honest in-the-moment feedback.

AirVote QR Smileys™ can be enabled as a service log. Placed in restrooms, service areas, and locations regularly checked by the airport security, they serve as a checkpoint for the staff to log their service or security checking activities.

Brands: AirVote QR Smileys™ AirVote Service Log

 Videos

AirVote at Corpus Christi International Airport

 Press Releases

  • More airports adopt the AirVote QR Smiley® solution for real-time passenger feedback.

    Corpus Christi, Texas: AirVote announced today that its solutions optimized for the transportation industry have started turning the heads of the airport management teams. The latest addition to the AirVote client family was Indianapolis Internationa Airport (IND). It was one of the few airports in North America to receive the original Airport Health Accreditation from Airports Council International in 2020. It was recently re-certified in March this year. This accreditation again designates IND as one of the healthiest airports in North America.

    “It was no surprise that the team at Indy was immediately interested in what AirVote had to offer,” said Dmitri Poukhovski, AirVote founder and CEO. “Passenger feedback from the restroom stall is contactless, anonymous, and instant. This powerful real-time sentiment data extend the airport’s existing health and hygiene measures.”

    The most recent release combines AirVote’s customer feedback and service logging capabilities. Using the same QR Smiley® display, passengers can leave their feedback, and the airport’s custodial teams can log their service activities at that particular location.

    About AirVote: Founded in 2019, AirVote (https://air-vote.com) is a self-service real-time customer feedback platform. Customers provide instant service feedback by scanning one of three smileys with an embedded unique QR code with their smartphone. Self-service setup, simplicity of implementation, and contactless format allowed AirVote to become an attractive offering for clients in various industries and settings.

    Read more: https://air-vote.com/en/blog/press-release-airvotes-qr-smiley-solution-is-welcomed-by-airports/

 Products

  • AirVote QR Smiley™
    Supports different formats, from a vinyl sticker inside a restroom scall to acrylic displays on the wall, to stanchion signs to tablets rotating various languages. A scan takes an action. Green: routes to social media. Yellow/red: sends internal alerts....

    • A typical scenario for AirVote: a passenger is at a certain airport location. It can be check-in, security screening, food court, or restroom stall. As they go about their business, they see three QR smileys posted nearby. The question is relative to the location where the feedback is desired. It can be a straightforward, “What’s your impression of this restroom?”, or a general one, "What's your airport experience today?"

    Depending on their opinion, the customer scans a smiley with their smartphone. Most phones can now recognize QR codes with their camera, and there is no need to install any apps.


    Green (happy) scan sends users to the airport's social media pages to leave a positive review.
    Yellow/Red (unhappy) response allows the customer to choose problem detail, type text, take a picture or record an audio message. It sends an internal alert to the team (text/email) and away from the social media pages.

    In addition to the real-time alerts, the system keeps user feedback - reports with details, charts, etc.

    Any QR Smiley can also log service by the airport maintenance or security personnel at that specific location.

Categories

Consulting and Management
  • Facilities Management
  • Passenger Services
    • IT and Communications
  • Software
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