FeedbackNow is a real-time Passenger Experience solution
FeedbackNow is a real-time, comprehensive Passenger Experience solution that helps you measure, analyze, and improve on
experience feedback, across physical and digital touchpoints. Our platform continually generates
actionable advice against the areas of customer experience and service with the greatest impact on loyalty
and the bottom-line.
The FeedbackNow solution consists of physical and digital feedback collectors, an intuitive analytics engine
to extract insights from the feedback, and a powerful SaaS & mobile platform that helps clients act on those
insights in real time.
Backed by Forrester’s over 20-year legacy in providing our customers with leading customer experience
research, insights, and hands-on guidance, FeedbackNow will help you thrive in the age of the customer.