Capture passenger feedback instantly and monitor results to improve ASQ Scores.
HappyOrNot® helps organizations improve their passenger experience and employee engagement through the globally recognized Smiley feedback management system. The company, founded in 2009, has over 3,000 clients in 134 countries and has collected and reported on over one billion feedback responses. Clients include Microsoft, McDonald’s, London Heathrow Airport, as well as many Fortune 500 businesses in the transportation, retail, healthcare, entertainment/venue, and service industries. Headquartered in Finland, HappyOrNot has offices in the U.S. and around the globe, including a reseller network of over 110 organizations. HappyOrNot provides companies real-time, actionable analytics and insights to advance customer satisfaction, enhance operational efficiency and increase revenue.
Brands: Our intelligent service and data insight help you follow the journey cycle of arriving, departing and transfer passengers to understand the passenger experience both live and historically.