Gentrack

Auckland, 
New Zealand
http://www.veovo.com
  • Booth: 1231


Discover how Veovo can deliver the operational and revenue outcomes important to your business.

Veovo imagines a world where people go brilliantly. Where queues, delays, bottlenecks, and boredom are replaced by experiences that delight. Where brilliant people, systems and sensors are connected across the ecosystem – working together to plan, predict and perfect every interaction – increasing throughput and revenue. And that’s just the beginning: when machine learning meets the internet of things the opportunities are infinite.

Today, airports are highly complex businesses in which thousands of daily interactions occur, and the details of those must be captured, analysed and shared in real time to create tangible business benefits. 

We work with you to connect your operational, revenue, concession and passenger data and immediately unlock its true value so that you can make more informed decisions, faster. 

Our intelligent software solutions for airports, Airport 20/20, BlipTrack and Concessionaire Analyzer+, provide a comprehensive solution suite designed to optimise airport operations through intelligent collaboration, streamlining airport data flows and transforming the passenger experience. 

We currently serve over 110 airports globally through our offices in the UK, Australia, New Zealand, Denmark, Malta and the USA. Our customer portfolio includes leading airports around the world such as JFK, Amsterdam, Newark Liberty International, Auckland, Copenhagen, Kansas City International, CVG International, San Diego, Gibraltar International, Bradley International and Cleveland Hopkins.

Brands: Combined with our expertise, our software solutions for airports, Airport 20/20, BlipTrack and Concessionaire Analyzer+, optimize operations, boost profitability and transform passenger experience.


 Videos

Go Veovo - Plan, Predict, Perfect

 Press Releases

  • Ever-increasing international travel volume is having a severe impact on airports like New Zealand’s Auckland International, which saw over 19 million passengers last year. The airport is taking the increased passenger flow and logistics issues seriously, using a unique combination of traffic and passenger flow measurement technology. The result? Faster travel times, acceptable wait times, less passenger stress and a wealth of information that helps the airports and the city to plan resources more efficiently.

     

    Auckland - a growing hub for travel

    Auckland Airport expects to host over 40 million passengers annually by the year 2044. To cope with this increase in the passenger load, the airport embarked on a wide-ranging and world first combined passenger-flow and road-traffic measurement project, with the goal of obtaining a cohesive real-time view of people movement patterns, to guide daily and long-term operational decisions, maximise capacity and improve flow.

     

    In its build, the airport has opted to aim for sustainability, while ensuring that they will not only have the capacity to handle the extra people, but also the capability to make the passenger journey as smooth and stress-free as possible.

     

    Keeping things flowing

    Smooth passenger flow, both in the arrival and departure terminals, and the concession and transit waiting areas, as well as on the roads surrounding the airport, is critical to the successful operation of an airport.

     

    Issues with traffic flows can result in delays for passengers, airport staff and airline crew, resulting in disruptions to airport and airline operations.

     

    To manage both passenger and traffic flow, Auckland Airport realised they needed to have a bird’s-eye view of the entire system, as well as detailed, up-close analysis of ongoing issues. They also needed a way to quickly act when things start to bottleneck.

     

    The airport already had a mass of intelligence on passenger movement inside the terminals, thanks to their BlipTrack solution; however, they had no real-time data on the road network to and from the airport.

     

    With several traffic monitoring projects in New Zealand, using the same technology, infrastructure consultants Beca was commissioned to extend the solution across the airport’s road infrastructure. It now provides the airport with a seamless picture of traffic flow information between the airport and Auckland CBD (Central Business District, also called the city centre).

     

    How it works

    On the Road

    Outside the airport, the solution measures traffic flow between the city centreCBD and the airport, providing real-time data on reliability, vehicle counts and travel time.

     

    It provides data about the mix of staff and passengers using the Park and Ride facility, enabling the airport to understand the performance better and regularly review how they can improve their facilities. This information is also analysed to help planning decisions for road network maintenance and infrastructure projects.

     

    The insights, collected using a range of technologies, including radar and WiFi sensors, also help the New Zealand Traffic Agency (NZTA) to make informed traffic management decisions and has allowed for the implementation of a number of initiatives to improve the traffic flow to the airport. It includes optimising traffic signal timings, and combined with the recent opening of the newly constructed Waterview connection, has resulted in significant travel time cuts to and from the airport from the CBD and West Auckland.

     

    Also, the real-time and historical BlipTrack data enables NZTA, via their new app RideMate (https://nzta.govt.nz/traffic-and-travel-information/mobility-as-a-service/ridemate-app/) and online (http://www.drivelive.nz/AKL), to display live travel times between the CBD and airport, as well as informing about days with a high risk of congestion. It enables road users to plan ahead, reducing both the risk of travellers missing their flight and airport employees coming in late for work.

     

    Besides the benefits of real-time reporting, the historical data is used to detect driving time anomalies. Effectively, this means that the solution can pinpoint road sections and intersections where driving times deviate from the norm as a result of construction projects, incidents, roadwork, faulty traffic lights and other factors. With this information at hand, real-time traffic management can take place.

     

    Richard Young, Senior Associate at Beca, says: “The intelligence that BlipTrack is delivering has already proved its value, by providing automated alerts on delays on vulnerable corridors, real-time counts on traffic flows and delays, and intelligence on the origin and destination of vehicle movements into the airport and to terminals and car parks.”

     

    In the airport

    Inside the airport, the solution provides metrics on passenger queue times and volume, as well as insight into passenger movement patterns throughout the international and domestic terminals´ departure and arrival processes.

     

    It helps the airport better manage and support resources by focusing on high-demand locations and periods. Likewise, the data directly benefits passengers by displaying wait times at security checkpoints, managing passenger expectations and reducing queue-related stress.

     

    Mark Croudace, Manager – Operations at Auckland International Airport, says: “BlipTrack was a critical investment. The data has provided valuable insight into our operational performance across both our assets and processes. Most importantly, it has enabled us to have meaningful conversations with our key operational stakeholders and vendors, as we collectively seek to improve the passenger experience.”

     

    Changing the face of travel

    Numerous other international airports, including Amsterdam Schiphol, Copenhagen, Dublin, Brussels and Bristol, are following suit. These airports have recognised that comprehensive, seamless passenger flow data is indispensable in guiding physical expansion plans, and for streamlining operations to accommodate rapid passenger volume growth, without compromising the passenger experience.

     

    “By having Auckland Airport and Beca working together, and by sharing data between multiple solutions, BlipTrack provides a solution that no other product in the industry can currently reproduce – large-scale, seamless, door-to-door movement management between different modes of transport. And because it´s not only limited to certain areas, it can be considered as one of the first real, tangible steps to true multimodal traffic management,” ends Peter Knudsen, General Manager for Veovo, BlipTrack.

  • Cincinnati/Northern Kentucky International Airport (CVG) with local Transportation Security Administration (TSA) collaboration is using live and empiric data to identify irregularities at the security checkpoint. Thanks to BlipTrack technology, this recently awarded Skytrax best world airport serving 5-10 million passengers is experiencing better resource utilization and smoother passenger processing.

     

    In 2016, CVG achieved its best ranking in the 21-year history of the U.S. Department of Transportation airfare report. It also experienced its highest passenger traffic volume since 2005, with almost seven million passengers passing through this international transport hub.

     

    To keep the passenger experience positive, even as carrier and traveler numbers continue to rise, the airport implemented BlipTrack queue and flow technology at TSA checkpoints during 2014.  The airport was the first in the United States to utilize this solution, which allows them to measure, understand and improve the traveler experience, and to better plan and allocate resources in cooperation with TSA.

     

    After one year of use, the airport was in a position to announce that, due to the data they had gathered using BlipTrack, they had successfully reduced TSA security line wait times by one third. In a 2015 report produced by Purdue University, standard wait times had dropped by nearly over four minutes from 13.2 minutes to 8.9 minutes, compared to 2011.

     

    Since then, the airport has gradually expanded the solution and added new features to help streamline operations further and continue improving the passenger experience. Passenger-facing wait time monitors and CVGairport.com interfaces provide immediate wait-time status, easing natural travel anxieties associated with queue lines and setting realistic expectations. Additionally, CVG has gone so far as to establish service level agreement (SLA)-like standards for self-accountability, ensuring average wait times below 15 minutes are consistently delivered. For the second quarter ending June 2017, the average wait time for expedited screening registered at 11min28sec. This is rather significant given CVG’s surge in peak-day checkpoint throughput from 10,000 to over 15,000 during the same period.

     

    Stephen Saunders, Senior Manager of Terminal Operations at CVG explains: “We have added a new feature that allows us to understand the pattern of how lanes are being utilized throughout the day. This helps us better understand TSA’s lane utilization on any given day. Our future goal is to pair this information with passenger show-up profiles and wait-time inputs to complete a story of how the check point is operating as a whole, and help the TSA develop lane open/close plans based on predicted throughputs.”

     

    “We have used tangible data to work with our partners at TSA to adjust officer start time. We previously noticed a high spike in queue waits during our heaviest early bank of morning flights, levelling off after about 7:30. We collectively identified TSA schedules were misaligned with the flight schedules. Later security lane openings by as little as 15 minutes were incapable of catching up to and meeting the passenger demand surge. Because of this data, we recommended staffing adjustments to the local TSA leaders, which ultimately passengers and airlines benefited as evidenced by a near-immediate reduction in wait times below target and customer compliments via the Airport’s social media platforms. We remain engaged with TSA HQ in an attempt to collaborate to make real changes using this technology,” says Saunders.

     

    CVG and Veovo are working together to expand the solution to the outside of the terminal and throughout the airport grounds in order to amplify the passenger experience. CVG is hopeful to gain a better understanding with improved parking data analysis to discover whether more passengers are using off-site competitor parking lots, and show where passengers dwell once inside their facilities. Brian Cobb, Vice President of Customer Experience at CVG, elaborates that it helps them both target their marketing and better compete in an area where the race for passengers is fierce.

     

    “Our hope would be to expand the BlipTrack technology throughout the airport, to better understand the passenger journey from start to finish, well beyond the security checkpoint.  Once we better understand the passenger journey, we can make strategic decisions, to better utilize our facilities. This allows us to demonstrate to our passengers the ease of use of our facilities and can help in calming their travel anxieties. Our goal is to use the data to create an unforgettably positive passenger experience,” ends Stephen Saunders.


    “Our use of the technology has proven quite successful. It has enabled CVG to continue our close collaboration with TSA to ensure that the passenger experience is one that enhances the journey experience not detracts from it. Our significant investments in our facilities and the solution ensures we use them as effectively and efficiently as possible,” said Candace McGraw, CEO at CVG.
  • Most queue-management systems today work on either WiFi or camera technology, each of which comes with its unique benefits. Imagine what is possible when you combine the two.

    Combining and refining existing technologies to take maximum advantage of their benefits, while at the same time reducing – or even eliminating – the negatives, provides the perfect opportunity to bring real change to the market. That is why we are excited to propose a market-leading hybrid Cam/Wi-Fi solution, which does just that.

    Sensors, whether camera or WiFi-based, are costly to install and calibrate, and there is a direct correlation between numbers, cost, and lead-time. In other words, keeping the volume to a minimum while maintaining a high accuracy level is in everybody's interest.

    Thanks to sophisticated data fusion, the hybrid Cam/WiFi solution can calculate occupancy numbers with high precision, thereby minimising the number of camera installations, while still achieving near 100% penetration. Also, robust queue time measurements, as well as state-of-the-art, predicted waiting times can be presented.

    Orange curve: Occupancy based on manual in/out counts. Blue curve: Occupancy based on a Cam/WiFi Hybrid solution.

    The BlipTrack Cam/WiFi hybrid combines the strengths and minimises the disadvantages of two independent technologies, giving you a solution that:

    • Provides high accuracy as with a pure camera-based solution, but at a significantly lower cost due to fewer installments
    • Thanks to fewer instalments, is quicker to implement and faster to calibrate
    • Has a >95% sample rate, which is more than adequate for measuring occupancy and queue
    • Robust to ceiling heights and obstructive views
    • Does not require a dedicated network for sensor connectivity

    Solutions to measure occupancy and queue times do not need to result in cameras taking up every available corner, nor do they need to be prohibitively expensive. By using the right combination of cameras and WiFi sensors, we are helping make sure that the guest experience is smoother, quicker and much more pleasant.


 Products

  • Outstanding Operations
    With predictive analytics, airports can identify potential bottlenecks and proactively adjust their plans to best balance throughput, guest experience, and corporate objectives....

  • Static plans: meet the dynamic Veovo reality.

    Guest Engagement

    Personalise passenger communication, content and language by connecting to any nearby Flight Information Display (FIDS) display or guest device. Quickly create localised, contextual, engaging content with a drag and drop design studio.

    Resource Management System (RMS)

    Automatically determine the best airport resource allocation for the flight schedule. Respond quickly to delays and unexpected events by intuitively balancing costs, constraints and service level agreements – saving hours of manual data analysis.

    Airport Operational Database (AODB)

    Harness flight, airline and operational data of the highest integrity and quickly connect to new data sources to expand the airport data universe. Dynamic UX and personalised alerts enables more accurate, real-time decision making.

    Collaborative Decision Making (CDM)

    Establish a common, aggregated overview of operational and aircraft turn-around activity for all stakeholders. Accurately predict aircraft turn-around to within one minute, meaning better on-time performance, lower fuel consumption and greater predictability of traffic.

    Aeronautical Billing

    Tailor your contracts to win new carriers with an unlimited number of fees and charges. Embrace flexible discounting and rebates to encourage route expansion and use of non-peak slots. Reduce disputes and accelerate payment with more accurate, timely invoices based on automated, real-time feeds from multiple data sources.

  • Guest Predictability
    Guest expectations of smooth, safe, swift and engaging experiences are driving airport and tourism operators toward big data analytics as they shape more repeatable customer service operations....

  • Plan every interaction with guest predictability

    Guest expectations of smooth, safe, swift and engaging experiences are driving airport and tourism operators toward big data analytics as they shape more repeatable customer service operations. Powered by BlipTrack technology, Veovo brings guest location analysis, forecasting and engagement software together, allowing operators plan, predict and perfect brilliant guest experiences.

    Location Analytics

    Mobile-device detectors, next-generation 3D imaging and big data are fused to provide an estimateof where people are located. Real-time guest locational insight can be used to drive operations, resource, and health & safety decisions.

    Appearance Predictions

    Guest arrival time is predicted by understanding variables including flight schedules and delays, traffic, weather, events and holidays. Better knowing appearance times allows operators to scale resources and optimise the number of open queues to meet volume.

    Path Forecasting

    Predictive algorithms are applied to historical people movement patterns to systematically identify and alleviate trouble spots. Path forecasting also informs advertising and retail placement by connecting profitable routes with best-fit opportunities.

  • Revenue Maximization
    Non-aeronautical revenue from airport concessionaires is a significant source of both revenue and profitability....

  • Unlock Commercial Growth

    Non-aeronautical revenue from airport concessionaires is a significant source of both revenue and profitability. Airport shopping, dining, car parking, car rentals, advertising, property and real estate also play a significant role in the overall airport experience. Powered by Concessionaire Analyzer+ technology, Veovo can automate the collection, analysis, and user-specific presentation of key concession sales data, concession real estate planning, commercial management and billing to provide unprecedented insight across commercial operations lifecycle.

    Sales Source

    Detailed, accurate and timely sales data unlocks many critical decisions – Veovo acts as a hub for all sales transaction data, no matter what Point of Sale system is being used by the retailer. Data can be collected many ways – either by direct integration with leading POS systems, data file extracts, or by automatically scanning receipts as they print. Veovo can also provide our POS specifically designed for airports wishing to standardise all concessionaire financial systems.

    Real Estate Planning

    Creating the right customer experiences begins with intelligent recruitment and placement. By connecting maps of real estate space availability with insights on profitable routes, customer conversion rates, marketing and sales performance airports can plan their real-estate to maximise customer satisfaction, increase retail spending and improve tenant negotiations.

    Commercial Management

    With one view across all contracted rights and obligations, operators can simplify the management of concessionaire contracts and billing. The software can automatically calculate revenue shares, minimum guarantees, rents and consumable services – streamlining the overhead of managing concessionaires and facilitating more timely and accurate financial operations.

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