Knowing the ropes
Lufthansa Industry Solutions can draw on its extensive experience in serving cruise ships since 2005. The numbers speak for themselves. We have installed and configured over:
▪ 400,000 network ports,
▪ 150,000 IP phones,
▪ 20,000 base stations for wireless communications,
▪ 13,500 cabin controller units.
We know the ropes from initial design and implementation to a successful operation. Our in-depth expertise extends over the ship’s equipment, operations, and architecture and covers network and on-board operations, cabin control, IT security, and guest IT. We are adept at IT convergence, mastering projects to provide fully redundant convergence networks that integrate onboard IT systems, telephony and IP TV systems, wireless networks for “bring your own device” services, advanced IP TV solutions, CCTV solutions, cabin automation, and controls (i. e., environmental, door locking and RFID) and digital signage. Guests can use their smartphones to control their cabins, order, and bill their food and beverages, and personalize their services.
Safety first ... convenience a close second
In addition to elevating the guest experience, advanced IT is facilitating guest safety. We have installed over 1,000 cameras onboard cruise ships to help streamline processes, while also promoting safe guest embarkation/disembarkation and check-ins. To further support safety and security, we are developing facial recognition technology together with NEC, e. g. for the boarding of crew members.
We are also working on improving the guest experience with mobile boarding passes paired with facial recognition and other biometrics (e. g., fingerprints or iris scans) to significantly reduce passengers’ boarding times following shore excursions without compromising their security. Heightened network security measures (e. g., URL filtering, intrusion prevention, anti-malware, network-layer firewalls) provide additional layers of protection against potential data breaches to safeguard guests’ personal data when using credit cards.
All hands on deck for agile project management
A sound, reliable IT infrastructure project begins with the right team and the right approach. Our agile project management proceeds seamlessly with a hand-off from our account managers who have performed a thorough analysis of the cruise ship’s business objectives and processes. The goal is to deliver a solution that best accommodates each customer’s specific requirements today and with a forward-looking vision toward future needs. Manufacturer autonomy further ensures the optimum solution will be provided.
Knowing what lies ahead in cruise ship technology
Lufthansa Industry Solutions continues to stay ahead of the curve, knowing what the cruise ship industry needs and what the future in cruise ship technology will be. Taking what we have learned from our other industry markets—aviation, automotive, manufacturing, logistics, and other maritime sectors such as ports—we have a good idea of what technologies can be leveraged to further accelerate the growth and success of the cruise ship industry. Of course, we also keep a close ear to the ground, speaking directly and continuously with our cruise ship customers, other industry Thought Leaders, IT specialists, hardware and software manufacturers, and shipyards regarding leading-edge technologies. Through our customer workgroups, we are keeping the lines of communications open wide and also performing our testing of new technologies to assess their suitability for cruise ships. Among the topics, we are focusing on Artificial Intelligence (AI), the Internet of Things (IoT), and Data Analytics.
Maritime solutions making waves
We have been leading new platforms and integrated network infrastructure projects for over three decades. From conception, design, and implementation to IT infrastructure optimization, we are steering the right course, providing high quality, leading-edge:
▪ converged infrastructure
▪ WLAN and LAN networks
▪ IP telephony
▪ location-based services
▪ cabin control systems
▪ security solutions (CCTV)
▪ software development
▪ customer and project management
▪ IT and infrastructure consulting
▪ AI, Data Analytics and IoT