Your one-stop shop to manage every phase of the booking process which enables consultative selling through its innovative sales platform for Call Center and Travel Agents, designed to enhance customer experience and improve sales conversion.
Multiple Business Model Support - Supports multiple business models to distribute and sell a wide range of crusiseline products and services
Dynamic Inventory and Pricing Management – Manage supply chain through advanced, interactive digital dashboards that provide real-time response and instant updates.
High Productivity Set-up Apps - ability to see decision drivers and make changes to operations from one screen
Digital Content Access - Efficiently connect product sources through the Aggregation Engine.
Context Driven - Enables policy execution based on business and customer context.
Advanced Search Techniques - improve search relevance and yield while reducing search response times.
Customer Centricity - Enables a cruise company to personalize customer engagement across the trip lifecycle.
It is a highly flexible next generation Customer Influencer Platform that allows cruiselines to build and draw actionable insights through a 360° customer view, across multiple channels, and enhance their data set within a secure, privacy law compliant environment.
Enhance your Customer Knowledge - Structured profile capturing and targeted incentive mechanisms
Drive Third Party Business - Flexible partnership models, real time earn and burn, etc.
Accelerate Ancillary Earnings - Multiple incentive mechanisms and currency models
Personalization of Benefits - Benefits packaging and option to select benefits
Alternate Earn Models - Revenue based and cashback incentives
The solution suite for smart ships with smart cabins improving the guest experience and enabling efficiency across onboard operations for cruise lines. It integrates closely with CRM and Reservation Systems to provide functionality that meets the demands of a cruise line to maximize its clients' satisfaction & revenue and provide immediate access to real time data across the whole fleet.
Versatile PMS - Deliver personalized guest experiences and automation to boost operational efficiency.
One click Check-in - Fast Check-in for passengers on an online or offline mode using a variety of devices
Activities & Shore Excursions - Easy tracking, managing and booking shore excursions, events, and services on-board to increase revenue per passenger.
Vessel Management – End-end management of different aspects of the vessel like cabin management, muster stations, gangways, public rooms etc.
Crew Apps - enable the crew to adapt to the needs of the guests onboard and render exceptional services on any device
iTravel POS (Point-of-Sale)
is a cloud enabled integrated shore-ship solution designed with the vision to provide greater flexibility to guests by enabling them to order food, beverages and retail from the convenience of their staterooms in addition to traditional over-the-counter purchases or waiter assisted orders. The headquarter instance enables centralized administration and eliminates the siloed operations across ships. The hardware independent solution ensures uninterrupted performance irrespective of network latency or connectivity by operating on online/offline modes based on real time situations.
Multi-Channel Support – Order using mobile apps, cabin tv or table top kiosks
Multi-mode Orders - Configured to operate in Open, Traditional, Speciality dining and retail outlets
Payment Support - Supports multiple forms of payments, including Charge Cards, Credit/Debit Cards.
Integrated passenger profile - Holistic view of customer dining preferences order history to provide a personalized order taking experience onboard
Digital Kitchen Operations - manages the routing of orders to the appropriate galley, based on the orders, course, menu and other parameters, significantly reducing time for order turnarounds.
Headquarter/Shoreside Version – The cloud based headquarter version which will allow centralized administration and efficient monitoring of onboard sales from anywhere.
Pricing Management - Supports defining item price for all passenger types and define currency for each price group.
Multi-Level Menu Management - Create multiple levels of sub categories in a menu and applicability criteria by date and time range.
The next generation customer and crew focused onboard dining management system that supports the business processes of end-to-end dining experience of guests; right from table reservations to payments. It has a wide range of customer, crew and technology driven features and functionality, designed to provide a seamless experience across all touch points. The dining operations are simplified by streamlining process and the software provides for API connectivity with Onboard Property Management System for seamless flow & analysis of data. The cloud based dining solution also integrates with the Central Cruise Reservation System which culminates in delivering unparalleled dining management capability for onboard personnel to engage guests to craft new experiences.
iTravel-GUEST MOBILE APP
iTravel Guest Navigator app creates a seamless travel experience for cruise line guests by guiding them through the transitional stages of their vacation by anticipating needs and reacting in real time. The mobile app will help cruise lines tap into the growing market of travellers, given their social connectivity and mobile first interactions. Built on next-gen mobile frameworks and design that allows for fast & easy customization by cruise lines to fit individual marketing and branding needs.